Furnivo is committed to providing a reliable and efficient delivery experience for all our customers across South Africa. By finalizing your purchase on our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

1. Shipping Options & Costs

We partner with reputable local courier services to ensure your items arrive safely. Shipping fees are dynamically calculated at the checkout stage, taking into account your specific delivery address, the total dimensions, and the weight of your order. Please note that surcharges may apply for exceptionally heavy, oversized or specialised equipment. Any specific delivery conditions related to your location will be clearly displayed before you complete your purchase.

2. Delivery Time

We strive to get your orders to you as quickly as possible. Estimated delivery windows are as follows:
• Main Centres (Johannesburg, Cape Town, Durban, etc.): 1–3 business days
• Regional Areas: 1–3 business days
• Remote or Outlying Areas: 5–10 business days
Please note that these timeframes are estimates. While we aim for punctuality, delivery may be impacted by external factors such as seasonal peaks, public holidays, or extreme weather events.

3. Order Processing & Dispatch

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Our team works diligently to prepare your items for shipment. Once your payment has been successfully confirmed, orders are typically processed and dispatched within 1–2 business days. You will receive an automated notification as soon as your package leaves our warehouse.

4. Tracking Your Order

Stay informed about your delivery’s progress. Once your order is dispatched, we will send you a confirmation email containing a unique tracking number and a link to the courier’s tracking portal. This allows you to monitor your parcel’s journey in real-time until it reaches your door.

5. Shipping Restrictions

Currently, Furnivo exclusively serves customers within the borders of South Africa; we do not offer international shipping at this time. It is the customer’s responsibility to provide a complete and accurate delivery address. If a delivery cannot be completed due to incorrect details or the absence of a recipient, the customer may be liable for additional redelivery or storage fees.

6. Damaged or Lost Parcels

Your satisfaction is our priority. If your order arrives damaged or if you suspect it has been lost in transit, please contact our support team immediately with your order number. We will launch an investigation with the courier service and work toward a resolution, which may include a replacement or refund in accordance with our formal Returns & Refunds Policy.

7. Changes to This Policy

Furnivo reserves the right to update or modify this Shipping & Delivery Policy at any time to reflect changes in our logistics operations or legal requirements. We encourage you to review this page periodically to remain informed about our current shipping practices.